At Heritage Dhaka, we aim to ensure customer satisfaction with every purchase. Our return policy is designed to be fair, transparent, and simple for all customers.

Return Eligibility

Returns are only accepted under the following conditions:

• Wrong product delivered
• Manufacturing defect confirmed with proof
• Damaged product received during delivery

Important Return Rules

• Product must be checked at the time of delivery
• Any issue must be reported immediately during delivery
• Once the product is accepted, it is considered final delivery
• Late return requests will not be accepted

Condition for Return Approval

To approve a return request:

• Clear photo or video proof must be provided
• Issue must be reported during delivery or within allowed time
• Product must be unused and in original condition (if applicable)

Non-Returnable Cases

We do not accept returns for:

• Change of mind
• Size preference issues after acceptance
• Color/design misunderstanding after delivery approval
• Used or damaged by customer products

Refund Policy

If a return is approved, refund or replacement will be processed based on product availability and company decision.

Customer Support

For any return-related issue, contact us:

Email: [email protected]
Phone: +8801886767681